Privacy Policy
Effective July 10, 2026 · Updated August 18, 2026
N&N Media Inc. ("we", "us") provides missed-call text-back and appointment-booking software for home-service businesses in Alberta, Canada. This policy explains what personal information we collect, how we use it, and the choices you have. We keep it in plain language on purpose.
1 · What we collect
- Information you give us. When you request a callback or book a demo, we collect your name, phone number, and (optionally) your business name and email address.
- Call information. If you phone our business line, we receive your phone number and the time of your call so we can call you back, and, if we miss you, send you a single text acknowledging the missed call.
- Booking information. Appointments you schedule through our booking page are processed by our scheduling system and include the details you enter there.
- Technical basics. Our hosting provider keeps standard server logs (such as IP address and pages requested) to run and secure the site. We do not run advertising trackers on this website.
2 · How we use it
- To return your calls and respond to your requests.
- To send the missed-call text described below, and appointment confirmations or reminders you've requested.
- To schedule and deliver demos and services.
- To meet legal, tax, and accounting obligations.
We do not sell personal information. Ever.
3 · Text messaging (SMS)
Our text messages are one-to-one and consumer-initiated. You will only receive a text from us if you call our business line and we miss your call, or if you submit your number through a form or booking page on this site and ask us to follow up.
- Message frequency varies with your activity; typically a single message per missed call or booking. Message and data rates may apply.
- Reply STOP at any time to opt out of texts. Reply HELP for help, or contact us using the details below.
- We do not send bulk, promotional, or cold-outreach text messages.
- Mobile carriers are not liable for delayed or undelivered messages.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with, or sold to, any third party.
4 · When we run software for client businesses
When a home-service business uses our software, we process their customers' information (such as caller phone numbers and booking details) on that business's behalf and under its instructions. That business is responsible for its own privacy practices; we use the information only to deliver the service, never for our own purposes.
5 · Who we share with
We share personal information only with the service providers needed to operate, being website hosting, telephony and text-message delivery, and appointment scheduling, and only so they can perform those functions for us. We may also disclose information where the law requires it. These providers may store data outside Canada, where it is subject to local laws.
6 · Retention & security
We keep personal information only as long as needed for the purposes above or as the law requires, then delete it. We use reasonable administrative and technical safeguards to protect it; no system is perfectly secure, but access is limited to the two of us who run the business.
7 · Your choices & rights
Under Canadian privacy law (PIPEDA and Alberta's Personal Information Protection Act), you may ask to access or correct your personal information, or withdraw consent to our use of it, by contacting us below. You may also contact the Office of the Information and Privacy Commissioner of Alberta or the Privacy Commissioner of Canada with concerns.
8 · Changes
If we change this policy, we'll post the new version here with an updated effective date.
9 · Contact
N&N Media Inc.
3-261 Ranchlands Blvd NE, Medicine Hat, AB T1C 0H6
noah@nn403media.com · nolan@nn403media.com
(825) 435-9621